Analytics for Improving Customer Interactions

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BotMetrica Tag Usage Report - Automated Error Detection Dashboard Automated Error Detection
Communication Channels Report - Source Performance Metrics Source Performance Metrics
Bot vs Operator Responses Chart - Automation Level Insights Automation Level Insights

Quality Monitoring for AI to Boost Satisfaction in Your Most Important Customer Segments

Make Decisions Backed by A/B Testing

Compare performance across different versions of your AI assistant so you can measure the real impact of changes.

A/B Testing Version Comparison Report - Compare AI Assistant Performance Metrics

Focus on Improving Quality in Priority Segments

Zoom in on your highest-value customer segments and improve your AI assistant's performance where it counts.

Customer Segments Analysis Report - Priority Segment Performance Tracking

Track Outcomes Over Time

Stop guessing — automatically flag problematic conversations so you can focus on solving the root issues.

Conversation Outcomes Timeline - Track Good and Bad Chats Over Time

Prioritize What's Most Critical

Start with the business problems that have the biggest impact.

Critical Errors Trend Chart - Business Impact Prioritization Dashboard
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Frequently Asked Questions

BotMetrica uses an LLM-as-a-judge to automatically analyze conversations, detect issues, and tag specific messages with structured error categories. Each automatically-attached issue includes a short explanation, so teams understand why a message was flagged. Learn more

Absolutely. Data security is our top priority. We offer isolated deployments and on-prem or private cloud hosting for maximum protection. All data is encrypted in transit and at rest.

Start with the free trial. The Starter plan is ideal for small projects, while the Professional plan fits growing teams. Choose isolated hosting if you need stricter security compliance.

Yes. Depending on your plan, you can connect anywhere from 1 to unlimited AI assistants. Business and Enterprise plans support unlimited projects.

Yes — all customers receive support. Business and Enterprise plans include priority support.

What Our Customers Are Saying

Svetlana Galakhova - Growth Product Manager at AIHUB

Svetlana Galakhova

Growth Product Manager at AIHUB

LinkedIn

"BotMetrica turned reporting from a three-day slog into automatic dashboards that create themselves. Now clients view metrics daily, spot drops, and come with ideas to improve — the assistant evolves faster with less hands-on oversight. The result? Less busywork, more automation, and clear, measurable ROI."

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Mark - CEO at a Logistics Company

Mark

CEO at a Logistics Company

Instagram

"We started working with the BotMetrica team before the product even had its current name or mission. They helped modernize our approach. They're highly responsive, and we constantly uncover new opportunities together."

Givi Grigoriani - Business Analyst / Co-Founder at Snobs Wine Restaurant

Givi Grigoriani

Business Analyst / Co-Founder, Snobs

LinkedIn

"At Snobs, we used BotMetrica to track which wines our guests were choosing and how recommendations performed. The data showed us clear patterns — we were able to increase sales of higher-margin bottles by adjusting our menu strategy based on real guest behavior. The monitoring helped us understand what was working and make practical decisions about pricing and positioning."

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Plans

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Trial Startup Professional Business Enterprise
Monthly Free $25 $50 $100 By request
Half a year -10% — $135
$22.50/month		 $270
$45/month		 $540
$90/month
Annual -20% — $240
$20/month		 $480
$40/month		 $960
$80/month
Guest accounts $10 per guest in project ∞
Unlimited
Number of assistants 1 assistant Up to 2 assistants Up to 10 assistants ∞
Unlimited		 ∞
Unlimited
Messages
Auto-tagging is included		 Up to 1,000
messages per month
Or 14 days of usage		 Up to 5,000
per month		 10,000
per month
$7 for 1,000 extra messages		 30,000
per month
$4 for 1,000 extra messages		 ∞
Unlimited
Tags 3 10 50 ∞
Unlimited		 ∞
Unlimited
Priority support — — — ✓ ✓
White-labeling — — — — ✓
SSO — — — — ✓
Custom subdomains — — — — ✓
On-premise hosting — — — — ✓

Included in all plans:

  • Auto-tagging
  • Full-text search by messages
  • API access
  • AI bot debugger

Learn more

Book a personal demonstration of our platform and learn how it can improve your business or expand capabilities in the field of prompt engineering.

After booking, you will receive a confirmation email with further instructions.

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